Exceptional customer service
I could not recommend this company more. My daughters poor Birdie was loved beyond measure. She literally took her everywhere. Unfortunately she had a mishap and her nose came loose. I am told this is extremely uncommon so Birdie was replaced. Now I am not concerned about the choking hazard and my daughter can have Birdie as a keepsake forever. We told her that Birdie went to the doll doctor and got fixed and have hidden the old one so she doesn't get sad. When she's older we will let her know what really happened. I am so very happy with the customer service team at ollie ella. They have been so easy to deal with. Thank you very much for your help. My daughter is so happy to have Birdie "fixed".